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General Questions:

What areas do you service?

We service Oakland and San Jose, along with neighboring cities and cities in between.

If there’s a problem with my order, what are the next steps?

If you have an issue with your order, reach out to us via email, phone, or drop-by in person for us to assess and resolve the issue

What are the benefits of having signs in my space?

Signage can typically be categorized in one of two ways: Informative and Decorative. If you’re looking to grow your business along with marketing your business, you should consider looking into decorative signage. If you’re looking to direct customers to the location of your business, follow city-compliant codes, or inform customers of common practices/guidelines, you should consider looking into informative signage.

What general sizes are used?

Signs come in all shapes and sizes tailored to your individual space! However, some signs are common to fit certain frames/general standards.

Common sizes include:

  • Hard Materials: 12 x 18, 18 x 24, 24 x 36, 36 x 48
  • Banners: 24 x 60, 30 x 72, 36 x 60, 36 x 72, 48 x 96

How can I reach out for an estimate?

To reach out for an estimate, you can reach out via:

How can I get my order?

To get your order, you can pick it up via store location. If you’re looking to have it installed, see the installation drop down for more information. Alternatively, we can deliver the signage (fee will incur) or ship the signs out to you (fee will incur).

What is the address of your store locations?

  • Oakland: 4119 Broadway, Oakland CA 94611
  • San Jose: 1811 S. 7th Street, Suite C San Jose, CA 95112

Do you offer materials not on your site?

We offer services and materials not mentioned on our website. Signage requirements are tailored to your requests. If you have any questions or specialty projects, please reach out to us!

Art Questions:

What’s the typical turnaround time with/without art?

Our standard turnaround times range between three-five days depending on artwork, approval, and complexity. Complex projects may require much longer times depending on availability, installation timelines, and fabrication time.

What files do you generally accept on your portal?

We accept all vector file formats: ai, pdf, svg, eps. We may also accept raster based file formats depending on complexity of the project, though a redraw fee may incur for more complex requests.

What quality art do I need to send?

We accept 150 DPI, full-size. If you’re unsure about the quality of art, we’re more than welcome to take a look for you to let you know if it’s print ready.

What is the proofing process and how does it work?

The proofing process is a necessary step for most sign-based projects as it allows you to view an initial concept and modify it based on your specifications and brand guidelines. The process is fairly straightforward; you send over art, along with what you’re looking to create/verbiage you’d like and we create something tangible for you to view. If you’d like to make adjustments to the art, you can reach out to us directly and we can make the necessary changes. We won’t make a physical good/sign until we get your formal approval to fabricate.

Why is a graphic proof important and do I need one?

For most projects, we recommend a proof for you to understand the look and feel of your signage. For quick, simple projects ie: logo reprinting, “now open” banners, etc., proofing a project may not be necessary.

Do you provide proofs before you make the signs?

The proofs are provided prior to the fabrication of the signs, but we would need initial payment beforehand to create the initial proof.

Can you help create a logo/ design one if I don’t have one?

We provide logo creation services, but will incur additional costs based on
complexity and graphic design time.

Installation Questions:

How do I know if I need help installing a sign?

If you’re unsure if you need help with installation, it’s a good rule of thumb to ask if installation help is necessary.

Do you deliver and install?

We deliver/ install signs for you, but installation/delivery costs will incur. Price varies based on installation complexity and location.

Do you offer volume discounts?

We offer volume discounts based on product type. If you have large quantity requests, reach out to us directly.

How do I schedule an install?

You can schedule an installation via email, phone, or drop-in. We can coordinate based on both parties’ availability.

Pricing Questions:

How do I pay for my order?

We accept credit cards over the phone along with checks, cash, and credit card in-person.

How do I pay for my order?

We require payment in full for orders under $500. For larger orders over $500, we require a 50% deposit to begin the process and at the time of pick-up/installation.

Do you have minimum/maximum quantities?

We don’t have minimum or maximum quantities.