FAQ

We service Oakland and San Jose, along with neighboring cities and cities in between.

If you have an issue with your order, reach out to us via email, phone, or drop-by in person for us to assess and resolve the issue

Signage can typically be categorized in one of two ways: Informative and Decorative. If you’re looking to grow your business along with marketing your business, you should consider looking into decorative signage. If you’re looking to direct customers to the location of your business, follow city-compliant codes, or inform customers of common practices/guidelines, you should consider looking into informative signage.

Signs come in all shapes and sizes tailored to your individual space! However, some signs are common to fit certain frames/general standards.

Common sizes include:

• Hard Materials: 12 x 18, 18 x 24, 24 x 36, 36 x 48
• Banners: 24 x 60, 30 x 72, 36 x 60, 36 x 72, 48 x 96

To reach out for an estimate, you can reach out via:

• Email: [email protected]
• Phone: Oakland: 510-654-4754
• San Jose: 408-422-0813
• Online: https://hamiltonbroadwaysigns.com/order-form/
• In Store: Oakland: 4119 Broadway, Oakland CA 94611
• San Jose: 1811 S. 7th Street, Suite C San Jose, CA 95112

To get your order, you can pick it up via store location. If you’re looking to have it installed, see the installation drop down for more information. Alternatively, we can deliver the signage (fee will incur) or ship the signs out to you (fee will incur).

• Oakland: 4119 Broadway, Oakland CA 94611
• San Jose: 1811 S. 7th Street, Suite C San Jose, CA 95112

We offer services and materials not mentioned on our website. Signage requirements are tailored to your requests. If you have any questions or specialty projects, please reach out to us!

Our standard turnaround times range between three-five days depending on artwork, approval, and complexity. Complex projects may require much longer times depending on availability, installation timelines, and fabrication time.

We accept all vector file formats: ai, pdf, svg, eps. We may also accept raster based file formats depending on complexity of the project, though a redraw fee may incur for more complex requests.

We accept 150 DPI, full-size. If you’re unsure about the quality of art, we’re more than welcome to take a look for you to let you know if it’s print ready.

The proofing process is a necessary step for most sign-based projects as it allows you to view an initial concept and modify it based on your specifications and brand guidelines. The process is fairly straightforward; you send over art, along with what you’re looking to create/verbiage you’d like and we create something tangible for you to view. If you’d like to make adjustments to the art, you can reach out to us directly and we can make the necessary changes. We won’t make a physical good/sign until we get your formal approval to fabricate.

For most projects, we recommend a proof for you to understand the look and feel of your signage. For quick, simple projects ie: logo reprinting, “now open” banners, etc., proofing a project may not be necessary.

The proofs are provided prior to the fabrication of the signs, but we would need initial payment beforehand to create the initial proof.

We provide logo creation services, but will incur additional costs based on
complexity and graphic design time.

If you’re unsure if you need help with installation, it’s a good rule of thumb to ask if installation help is necessary.

We deliver/ install signs for you, but installation/delivery costs will incur. Price varies based on installation complexity and location.

We offer volume discounts based on product type. If you have large quantity requests, reach out to us directly.

You can schedule an installation via email, phone, or drop-in. We can coordinate based on both parties’ availability.

We accept credit cards over the phone along with checks, cash, and credit card in-person.

We require payment in full for orders under $500. For larger orders over $500, we require a 50% deposit to begin the process and at the time of pick-up/installation.

We don’t have minimum or maximum quantities.